FAQ

Some more information that you might want to know…

Gift certificates

Gift certificates may be purchased for any dollar amount, and never expire. Click on the SHOP link on our home page to purchase a gift certificate. All gift cards are non-refundable, non-transferable, and may not be used for gratuities. Gift Certificates, after one year revert to their original purchase price. Prices of services are subject to change without notice. Gift card must be presented at the time of redemption, and Details Salon is not responsible for any lost or stolen certificates. Gift certificates are non-refundable and prices are only guaranteed within one year of purchase.

 

Returns

Any merchandise may be returned within 7 days of purchase with the original sales receipt. A client has 30 days to return a product without a receipt in order to receive a  merchandise credit. There are no returns on gift certificates and/or services.

Appointments

Appointments are recommended for salon services. Walk-ins are also welcome and we will do our best to accommodate you.

 

Level System

All services are priced according to the level of experience and education of the selected service provider. Our level system allows guests the opportunity to review factors of experience, education and availability in order to decide which stylist is right for you.

 

Cancellations

We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment. In the event that a scheduled service provider is unable to work, Guest Services will do everything possible to accommodate your wishes. This could result in rescheduling the appointment for another date/time or enabling you to see another service provider. Three cancelled or no-show appointments in a row may require a credit card to secure future appointments.

 

7 Day Guarantee

If for any reason you are unsatisfied with services received at Details Salon, please contact us within 7 days of your service date. We will be happy to address any concern that you may have.

 

Payments

Details Salon gladly accepts cash, checks, Visa, MasterCard, and Discover. All prices of services are subject to change without notice.

 

Gratuities

Gratuities are not included in the price of our services or in gift certificates. Please note we cannot add tip to your credit card

 

Privacy Policy

Our highest commitment to you is your privacy. Your personal information is confidential. This includes your address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.

 

We value and respect our Guests’ privacy and preferred methods of receiving (or not receiving) invitations & communications from us. We will strive to deliver a valuable service that offers you – our valued member — the highest quality, value and convenience.

 

Email List Opt-Out Policy

Each of our email communications should contain a clearly identified unsubscribe option. This option enables you to remove yourself from our email newsletters. If, at any point, you inform us that you no longer want to receive all or some email communications from Details Salon, we will remove you from our email invitation lists as soon as possible – but in no event later 2-3 business days after your request.